TERMS & CONDITIONS

1.1 Scope of Services

Sparkle Cleaners (“Company”) will perform the services agreed upon at the time of booking. Any additional services requested during the appointment may result in additional charges.

1.2 Access to Property or Vehicle

The customer (“Client”) must provide safe and reasonable access to the home, vehicle, RV, boat, or property. If Sparkle Cleaners cannot access the work area upon arrival, the appointment may be canceled or rescheduled, and a $25 inconvenience fee may apply.

1.3 Pricing & Estimates

All prices are estimates based on information provided by the Client. Final charges may vary depending on:

  • Actual condition of the property or vehicle

  • Additional services requested

  • Excessive dirt, mold, pet hair, stains, or hazards

Sparkle Cleaners will notify the Client of any price changes before proceeding.

1.4 Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing.

Accepted forms of payment include cash, card, bank transfer, or approved mobile payment.

Invoices not paid within 7 days may be subject to:

  • Late fee of $10 per week, and/or

  • Suspension of future services.

CANCELLATION & RESCHEDULING POLICY

2.1 Client Cancellations

  • Cancellations made 24 hours or more before the appointment incur no fee.

  • Cancellations made less than 24 hours before the appointment will incur a $40 cancellation fee.

  • Same-day cancellations or no-shows may be charged 50% of the service total.

2.2 Client Rescheduling

  • Clients may reschedule once at no charge if done at least 24 hours before the appointment.

  • Additional rescheduling within 24 hours may incur a $15 fee.

2.3 Company Cancellations

Sparkle Cleaners reserves the right to cancel or reschedule due to weather, unsafe conditions, emergencies, or staff availability. In such cases, no cancellation fee will apply.

2.4 Deposits (for large jobs)

For services totaling $200 or more, a 20% deposit may be required.

Deposits are non-refundable if the Client cancels within 24 hours of the scheduled time.

LIABILITY WAIVER

3.1 Condition of Property or Vehicle

The Client acknowledges the following:

  • Sparkle Cleaners is not responsible for pre-existing damage, wear, fading, stains, rust, oxidation, or weakened surfaces.

  • Some stains, odors, and buildup may not be fully removable.

  • Older or fragile materials may react unpredictably to cleaning products.

  • Electrical issues, mechanical problems, or malfunctioning components during detailing.

  • Damage caused by unstable structures, loose materials, or unsafe surfaces.

3.2 Valuable Items

Client must remove or secure personal items before service.

The Company is not liable for lost or removed personal items, including:

  • money

  • jewelry

  • electronics

  • small accessories

  • tools or equipment inside vehicles, RVs, or boats

3.3 Property Damage

Sparkle Cleaners carries out work with reasonable care. However, the Company is not liable for:

  • Damage resulting from inaccurate information provided by the Client

  • Damage caused by structural issues, leaks, faulty wiring, unstable fixtures, or pre-existing defects

  • Damage to vehicles due to aftermarket modifications, loose trim, old paint, or failing clear coat

3.4 Health & Safety

Client agrees to inform Sparkle Cleaners of any hazards, including:

  • Mold

  • Infestations

  • Chemical exposure

  • Aggressive pets

  • Unsafe property conditions

Sparkle Cleaners reserves the right to stop work if safety is compromised.

3.5 Weather Conditions (For Mobile, RV, Boat, Pressure Washing)

Weather may limit the ability to complete exterior services. The Company is not responsible for delays caused by rain, wind, or unsafe weather.

Services may be delayed or rescheduled due to:

  • extreme heat or cold

  • heavy rain or storms

  • unsafe work conditions

  • environmental restrictions

3.6 Pressure Washing

Pressure washing may remove loose paint, grout, oxidized layers, or deteriorated surfaces.

The Company is not responsible for damage resulting from:

  • old or failing paint

  • unsealed surfaces

  • cracks or weak concrete

  • mold or mildew hidden beneath surfaces

3.7 Client Duty of Disclosure

The Client agrees to provide accurate and complete information regarding the condition of the property, vehicle, RV, or boat prior to booking. Sparkle Cleaners is not responsible for delays, additional charges, or inability to complete service caused by inaccurate or incomplete information.

If the on-site condition materially differs from what was described, Sparkle Cleaners may:

  • adjust the price accordingly,

  • modify the scope of work, or

  • decline service without refund of any deposit.

3.8 Unsafe or Hazardous Conditions

If Sparkle Cleaners cannot safely perform services due to hazardous conditions (including but not limited to mold, insects, aggressive animals, bodily fluids, chemicals, or unsafe structures), the Company may refuse or discontinue service.

The Client will remain responsible for a minimum service charge of $40 or any applicable cancellation fee, whichever is greater.

3.9 Client Indemnification

The Client agrees to indemnify, defend, and hold harmless Sparkle Cleaners, its owners, employees, and contractors from any claims, damages, losses, or expenses arising from:

  • hazardous or unsafe conditions on the property,

  • undisclosed defects,

  • client negligence, or

  • failure to follow Sparkle Cleaners’ recommendations.

This indemnification applies even if claims are made by third parties present on the Client’s property.

3.10 Customer-Supplied Products

If the Client requests or provides specific cleaning products, tools, or materials, Sparkle Cleaners is not liable for any resulting damage, discoloration, or adverse reactions.

The Client assumes full responsibility for outcomes related to non-standard or customer-supplied materials.

3.11 Pets, Children & Occupants

For safety, all pets, children, and non-essential occupants must be secured away from the work area during service.

Sparkle Cleaners is not responsible for injury to pets, children, or occupants who enter the work area, nor for delays or incomplete work caused by interference.

Special Surface Disclosure Requirement

The Client is responsible for informing Sparkle Cleaners of any special coatings, sealants, treatments, or sensitive materials applied to concrete, driveways, patios, walkways, decks, or exterior surfaces. This includes but is not limited to epoxy coatings, decorative sealers, stained concrete, painted surfaces, resurfacing layers, or non-standard finishes.

If the Client does not disclose this information prior to service, Sparkle Cleaners is not liable for:

  • Peeling, chipping, fading, or removal of coatings

  • Surface discoloration

  • Texture changes

  • Loss of gloss, paint, or sealant

  • Damage to resurfaced or decorative concrete

Failure to disclose special surface conditions voids all liability related to pressure washing or surface cleaning.

Handyman Service Risk Acknowledgment

Client acknowledges that handyman services involve working with structures and materials that may be old, worn, damaged, improperly installed, or unstable. Sparkle Cleaners will perform services using reasonable care; however, the Company is not liable for failures, breakage, or additional issues that occur due to:

  • Weak, deteriorated, or unstable materials

  • Rusted or stripped screws, bolts, or fasteners

  • Old plumbing or electrical components

  • Pre-existing water damage, rot, or mold

  • Hidden conditions inside walls, ceilings, or fixtures

  • Previously completed improper repairs or installations

  • Items breaking due to age or fragility during normal repair efforts

Client understands that handyman repairs are limited to basic, non-structural work. Sparkle Cleaners does not guarantee structural integrity, code compliance, or long-term durability of any existing fixture, surface, or system.

If a repair area is found to be unsafe, Sparkle Cleaners may decline or stop work.

Client agrees to hold Sparkle Cleaners harmless for any additional damage or repair needs that arise from pre-existing or hidden conditions.

Vehicle, Boat & RV Risk Acknowledgment and Liability Limitation

The Client acknowledges that detailing and cleaning services may involve working with delicate, aging, or modified mechanical and cosmetic components. Sparkle Cleaners will use reasonable care and professional methods; however, the Client understands and agrees that the Company is not liable for failures, damage, or issues arising from pre-existing conditions, normal wear and tear, or hidden defects.

The Client agrees that Sparkle Cleaners is not responsible for the following:

6.1. Pre-Existing Mechanical & Electrical Issues

Many vehicles, boats, and RVs have underlying conditions unrelated to cleaning. Sparkle Cleaners is not liable for any mechanical or electrical problems, including but not limited to:

  • Dead or weak batteries

  • Faulty sensors, lights, or electronics

  • Alarm system malfunction

  • Loose wiring or corrosion

  • Door locks, windows, or mirrors that fail after service

  • Mechanical breakdowns before, during, or after detailing

These issues may surface simply because the vehicle is being handled or cleaned.

6.2. Cosmetic Wear, Aging & Degeneration

Detailing may expose or worsen existing cosmetic issues such as:

  • Oxidation

  • Clear coat failure or peeling

  • Faded or brittle paint

  • Sun damage or cracking plastics

  • Weathered rubber seals or gaskets

  • Scratches, chips, or dents already present

Sparkle Cleaners is not responsible for deterioration caused by age or previous neglect.

6.3. Damage to Loose, Fragile, or Aftermarket Components

The Company is not liable for damage to components that are loose, improperly installed, fragile, or aftermarket, including:

  • Emblems, trim pieces, clips, badges

  • Roof racks or accessories

  • Vinyl wraps, decals, or pinstripes

  • Custom audio equipment

  • Underglow or aftermarket lighting

  • Non-factory spoilers or body kits

  • Loose interior panels or knobs

These items may detach or fail due to prior wear or installation issues.

6.4. Interior Risks & Water-Sensitive Materials

Even with care, interior cleaning may reveal or aggravate issues such as:

  • Loose stitching, worn leather, or cracking vinyl

  • Brittle plastics breaking under normal pressure

  • Stains that cannot be fully removed

  • Water intrusion from pre-existing leaks in windows, seals, or sunroofs

  • Mold or mildew hidden beneath seats, carpet, or flooring

Sparkle Cleaners is not responsible for pre-existing water leaks or resulting mold.

6.5. Risks Unique to Boats & Marine Craft

Boats have surfaces and components that degrade quickly due to sun, salt, and moisture. The Company is not liable for:

  • Gelcoat oxidation or pitting

  • Weak or soft deck areas

  • Upholstery deterioration

  • Loose railings, cleats, or hardware

  • Electronics compromised by moisture exposure

  • Damage to unreported aftermarket coatings or sealants

6.6. Risks Unique to RVs & Campers

RVs often have complex systems and aging materials. Sparkle Cleaners is not liable for:

  • Sealant failure around windows, slides, or roof edges

  • Soft spots in flooring or walls

  • Delamination of exterior panels

  • Damage to antennas, vents, or roof-mounted accessories

  • Interior leaking caused by pre-existing roof or gasket issues

6.7. Fuel, Power, Ignition & Safety Systems

Client must ensure the vehicle, RV, or boat is safe to move or clean. Sparkle Cleaners is not liable for issues such as:

  • Fuel leaks

  • Brake failures

  • Power steering or transmission issues

  • Airbag warning lights

  • Faulty ignition systems

The Company will not operate any vehicle/boat/RV with obvious safety concerns.

6.8. Liability Limitation

Sparkle Cleaners’ liability for any service is strictly limited to the cost of the service performed and shall not exceed the invoice amount.

Client agrees to hold Sparkle Cleaners harmless for any issues that arise due to:

  • Age of the vehicle/boat/RV

  • Pre-existing damage

  • Weak, deteriorated, or unsafe components

  • Hidden defects

  • Improper aftermarket installations

  • Mechanical or cosmetic failures unrelated to standard cleaning

Warranty Disclaimer

7.1 No Warranty or Guarantee

Sparkle Cleaners does not guarantee permanent results, complete stain or odor removal, prevention of future damage, or the long-term performance of any surface or material cleaned.

All services are provided “as-is” based on the condition at the time of service.

7.2 Force Majeure

Sparkle Cleaners is not liable for delays or inability to perform services due to events beyond its control, including severe weather, power outages, illness, emergencies, supply shortages, or natural disasters.

7.3 Documentation Photos Required

The Client authorizes Sparkle Cleaners to take before-and-after photos strictly for documentation, damage prevention, and quality control.

These photos will not be used publicly unless the Client grants explicit marketing permission.

7.4 Third-Party Use of Property

Sparkle Cleaners is not liable for loss, damage, or complaints made by third parties (including tenants, guests, renters, or Airbnb users). The Client remains solely responsible for any claims arising from property conditions.

7.5 Inspection Upon Completion

The Client agrees to inspect the work immediately upon completion.

Any concerns must be reported before the technician leaves or within 24 hours.

After this period, any claims of damage or dissatisfaction are void.

7.6 Exposure of Hidden Damage

Cleaning may reveal hidden defects such as scratches, cracks, rust, oxidation, mold, rot, deteriorated materials, or mechanical failures. Sparkle Cleaners is not responsible for uncovering or exposing such pre-existing issues.

7.7 Water, Power & Utility Access

The Client agrees to provide necessary access to water, electricity, parking space, and working conditions.

Sparkle Cleaners is not responsible for incomplete services due to lack of utilities or unsafe property layout.

7.8 Weather-Related Results Disclaimer

Weather conditions may affect cleaning outcomes, drying time, streaking, spotting, or water marks. Sparkle Cleaners is not responsible for diminished results caused by weather, humidity, wind, or temperature.

7.9 Right to Refuse Service

Sparkle Cleaners reserves the right to refuse or discontinue service at its sole discretion due to safety concerns, unsanitary conditions, harassment, or unreasonable client demands. Fees or minimum charges may still apply.

FEE SUMMARY AND APPLICABLE CHARGES

The Client acknowledges and agrees that the following fees may apply in addition to standard service charges. All fees listed in this Section are enforceable and become due immediately upon assessment. Sparkle Cleaners reserves the right to modify or apply fees based on service conditions, safety considerations, or Client actions.

9.1 Access & Appointment Fees

9.1.1 Inconvenience / No-Access Fee — $25

A fee of $25 will be assessed if the Company arrives at the scheduled appointment and cannot access the property, vehicle, RV, or boat due to Client inaction, locked areas, absent occupants, secured pets, or any other preventable access issue.

9.1.2 Unsafe or Hazardous Condition Minimum Fee — $40

If service cannot begin or must be discontinued due to hazardous, unsafe, or unsanitary conditions—including but not limited to mold, infestations, chemical exposure, aggressive animals, or unsafe structural environments—the Client shall be responsible for a minimum service charge of $40 or any applicable cancellation fee, whichever is greater.

9.2 Cancellation & Rescheduling Fees

9.2.1 Cancellation Fee (< 24 Hours) — $40

If the Client cancels an appointment with less than 24 hours’ notice, a cancellation fee of $40 shall apply.

9.2.2 Same-Day Cancellation or No-Show Fee — 50% of Service Total

If the Client cancels on the same day of service, or if the Client fails to be present or reachable at the scheduled time, the Client shall be charged 50% of the total scheduled service amount.

9.2.3 Rescheduling Fee — $15

The Client may reschedule one time at no charge if done at least 24 hours prior. Additional rescheduling within 24 hours will incur a $15 rescheduling fee.

9.3 Deposits & Payment Fees

9.3.1 Deposit Requirement (Jobs $200 or More) — 20%

A 20% non-refundable deposit may be required for any service totaling $200 or more. Deposits must be paid at the time of booking to secure the appointment.

9.3.2 Deposit Forfeiture

Deposits are non-refundable if the Client cancels within 24 hours of the scheduled appointment time.

9.3.3 Late Payment Fee — $10 Per Week

Invoices not paid within 7 days of service completion will accrue a late fee of $10 per week until paid in full. Failure to pay may result in suspension of future services.

9.4 Service-Related Add-On Fees

9.4.1 Travel / Mobile Service Fee — $10–$20

A mobile service or travel fee of $10 to $20 may be applied for appointments outside the Company’s standard service radius or as otherwise indicated at the time of booking.

9.4.2 Supply and Material Fee — 3–5%

A supply/material fee of 3–5% of the service total may be added to cover cleaning agents, tools, disposables, and materials used during service.

9.4.3 Excessive Condition Fee

Additional charges may apply for excessive dirt, pet hair, mold, biohazards, foul odors, or extreme cleaning conditions that require additional time, labor, or materials. Such fees will be communicated before work proceeds.

9.4.4 Additional Labor Fee

If undisclosed conditions require service beyond the originally booked scope, the Client may be billed at the Company’s standard hourly labor rate for additional work.

9.5 Client Responsibility Fees

9.5.1 Utility Access Failure Fee — Minimum $40

If the Company is unable to complete services due to lack of electricity, water, accessible workspace, parking, or required utilities, the Client shall be charged the minimum service fee of $40 or the applicable cancellation fee.

9.5.2 Special Surface Non-Disclosure Liability

The Client must disclose any special coatings or treatments applied to concrete, decks, patios, or external surfaces. Failure to disclose such conditions results in the Client assuming full financial responsibility for any damage, loss, or surface changes.

9.5.3 Customer-Supplied Product Liability

If damage occurs as a result of using Client-requested or Client-provided products, the Client assumes all associated costs, liability, and repair responsibility.

Liability Limitation

The Client acknowledges that the Company’s liability for any claim, damage, or loss shall not exceed the total amount paid for the specific service performed. No additional damages, consequential losses, or third-party claims shall be recoverable.

SATISFACTION GUARANTEE

If the Client is dissatisfied with any completed service, they must notify the Company within 24 hours.

Sparkle Cleaners will return to address legitimate concerns at no extra charge. After 24 hours or after the client has used the vehicle/property again, no re-cleaning guarantee is provided.

PHOTOS & DOCUMENTATION

Sparkle Cleaners may take before-and-after photos for:

  • proof of service

  • technician training

marketing purposes (no personal information will be shown)