Return & Refund Policy

This Return & Refund Policy covers physical products only; all digital goods, memberships, gift cards, and other intangible items are final sale and excluded.

Return Window

You may request a return within thirty (30) calendar days of the carrier‑confirmed delivery date; after thirty days we cannot offer a refund or exchange.

Eligibility Requirements — Items must be unused, unwashed, and undamaged, sent back in their original packaging with every tag, insert, accessory, and branded box or bag included, and accompanied by proof of purchase (receipt, packing slip, or order‑confirmation page).

Non‑Returnable Items — “Final Sale” products, perishable goods, personalized items, and hygiene‑sensitive products such as earrings or opened beauty items cannot be returned unless they arrived damaged or defective.

Damaged or Defective Deliveries — If a product is damaged, defective, or incorrect, complete the Form on the Return Policy page within seven (7) days of delivery and upload clear photos of the packaging and issue; we will issue a prepaid return label or other remedy at no cost to you.

How to Start a Return — Within the 30‑day window, fill out the Form on the Return Policy page, selecting the item(s) and reason code; you will instantly receive an RMA (Return Merchandise Authorization) number and instructions. Pack the item securely, write the RMA on the outside, and ship it within fourteen (14) days of RMA issuance. Packages sent without an RMA may be refused.

Refunds — Once your return is received and inspected, you will be notified via your account dashboard. Approved refunds are credited to the original payment method within five to seven (5–7) business days; original shipping fees are non‑refundable unless the return is due to our error.

Return Shipping Costs — If the return results from our mistake (wrong, damaged, or defective product), we cover return shipping. For all other reasons you may use our prepaid label and have a flat $5 deducted from the refund, or choose any trackable carrier at your own expense.

Late or Missing Refunds — If ten (10) business days have passed since your refund was approved and it is not visible on your statement, first verify with your card issuer or bank; if the funds remain missing, submit the Refund Inquiry Form on the Return Policy page with your RMA number.

International Returns — International customers are responsible for all return shipping fees, duties, and taxes; mark parcels “RETURNED MERCHANDISE—NO COMMERCIAL VALUE” to avoid additional customs charges.

Need Help? — For any policy questions, open a ticket using the Customer Care Form on the Return Policy page, available Monday through Friday, 9 a.m.–5 p.m. CT.

Please review this policy with legal counsel to ensure compliance with all applicable consumer‑protection laws and marketplace requirements.